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PIA & CIPA NEWS

TECH SEMINAR HANDOUTS

CALSCAPE EXPO HANDOUTS '05 - '08

MEMBERS ONLY - CALSCAPE EXPO HANDOUTS
Last year, the location for CalScape Expo returned to Palm Springs, and settled at the Wyndham Hotel and Palm Springs Convention Center. For 2009, PIA's CalScape Expo returns to vibrant Las Vegas - and a new home at the Flamingo Harrah's!

Most of the files listed below are Adobe PDF files.  You will need Adobe Acrobat Reader software to view these files.  You may download Acrobat Reader for free from the following link: www.adobe.com

By clicking on the links to the PDF documents you may download the file after entering your username and password.  Current members will already have a User ID and password.  Your username and password are listed on your Member Welcome letter for this year.  If you have any problems with your username and password you may also email or call the PIA office for assistance.

HANDOUT MATERIALS FROM PREVIOUS CALSCAPE EXPOS - 1999 THROUGH 2004

CalScape Expo 2004

Its More Than Just Price - Rick Segel, Rick Segel & Associates

How to Differentiate Your Business - Rick Segel, Rick Segel & Associates

Customer Service for the Front Line Tech - Vicky Cate, Evergreen Interiors

Patioscaping: Recipes for Success - Tony Caruso, Decorative Plant Service

Patioscaping: Pricing for Profits - Tony Caruso, Decorative Plant Service

Patioscaping: Math Forum la Website - Tony Caruso, Decorative Plant Service

The State of the Plantscape Industry - McRae Anderson, McCaren Designs

Relationship Sales and Marketing - M. J. Gilhooley, Gilhooley Consulting

Pest Identification & Management - Lori Ann Asmus, The Emerald City

     Scales (#7408), Whiteflies (#7401),   Fungus Gnats (#7448),

      Spider Mites (#7405), Aphids (#7404), Thrips (#7429)

Please note:   All pest identification and management publications are by the University of California Cooperative Extension and are found at their website - www.ipm.ucdavis.edu

CalScape Expo 2003

Being Your Customers Best Resource - McRae Anderson with Cindy Peterson

The Plant is Dead - I Think... - Vicky Cate, Evergreen Interiors

CalScape Expo 2002

Training the Trainers - Vicky Cate, Evergreen Interiors

Training Guide for Trainers

Technician Performance Review Form

Technician Performance Appraisal Form

Training Checklist for Trainers

Keynote Speech - Doug Trenary, Doug Trenary's Fast Track   

The Service Mind

The Service Mind Action Plan

Contracts, Costs & Pricing - Barb Helfman, TOPsiders

Interiorscape Bid Survey

Contract Basics

Initial Sale & Installation

Initial Sale Survey Range

Guaranteed Maintenance

Guaranteed Maintenance Survey Results

Blooming Plant Pricing

Blooming Plant Formula

Lease Options

Some Insecticides and Miticides Labeled for Interior/Indoor Use - Dr. Ann Chase, Chase Research Gardens

CalScape Expo 2001

Keynote Speech - Responsible Managers Get Results - Gerry Faust

Attracting and Retaining the BEST Team - Karin Senneff  

CalScape Expo 1999

Biological Control of Pests of Interiorscape Plants - Dr. Mark Hoddle

Click here to view additional CalScape Expo handouts from 2005 to 2008.


PIA ~ 493 S. Highland Ave., Ukiah, CA 95482-4633 ~ Ph: 707/462-2276 ~ Fax 707/463-6699 ~ pia@piagrows.org

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